Our White-Glove eCommerce Managed Hosting is a monthly subscription service that includes all the features of our Premium WordPress Managed Hosting service, plus special enhancements to optimize your store’s functionality and your customer’s experience.
Included maintenance/updates in the plan:
- WordPress Optimized Website Hosting
- Daily Archival Backups – both before and after updates
- Optimally scheduled monthly WordPress software and Plugin updates
- Recommendations on how the site performance and function may be improved
- Up to 3 simple edits per month
PLUS all the features of Premium eCommerce Managed Hosting…
- Proactive WordPress software and Plugin updates
- Recommendations on how product findability can be improved
- Enhanced security monitoring and hardening against DDoS and other attacks
- 10x faster search with AI-powered results
- Cart fragment cache with live cart updates
- Higher performance load balancing proprietary cacheing up to 37% performance improvement.
- Optimized database access
PLUS enhanced site monitoring and checks for abnormal site and store behavior including…
- Twice daily checks of orders, payment systems, shipping logs, and mail logs
- Daily reviews of reviews, comments, and contact submissions for spam
- Twice weekly site health and store system operations reviews
- At least weekly reviews of external connection, including product feed accuracy.
PLUS seven hours of consulting services…
- Hourly high-end technical, design, and content creation consulting (normally up to a $250/hr value) at a discounted rate of $150/hr to implement site enhancements, experiments, or to solve issues that may appear
- Each month’s unused hours will be, at the site owner’s discretion, either banked and carried over to the next month* or used by our eCommerce Gurus to find and propose ways to improve your site, customer experience, and conversion rates
- If additional hours are needed, they can be purchased at the discounted rate.
NOTE: the hours bank is limited to 15 hours when adding unused hours from a given month. As an example, if your bank already has 14 hours in it and you did not use 3.5 hours in a given month, then your bank would only increase to 15 hours, not 17.5 ours. Unused hours that cannot be banked and are forfeit.